Contact
Contact Us
We’re here to help! If you have questions about your order, shipping, returns, or anything else, feel free to reach out.
Our customer service team will do our best to respond as quickly as possible.
📧 cs@jolierae.com
Response Time
Please allow 24–48 business hours for a response.
Customer service hours:
Monday – Friday
Before Contacting Us
To help us assist you faster, please include the following information in your message:
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Your order number
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The name used on the order
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A brief description of your question or issue
Order Questions
If you are contacting us about an order, please include your order number in the subject line of your email.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 7 days of delivery and include clear photos of the item and packaging so we can review the issue.