Shipping policy

Shipping Policy

Last updated: Mar 1, 2026

Thank you for shopping with Jolie Rae. We are committed to getting your order to you as quickly as possible.

Order Processing

Most orders are processed within 2–5 business days. During high-volume periods, processing times may be slightly longer.

Some items are made to order, which means they are produced specifically for you after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times after processing:

United States: 5–10 business days
International: 10–20 business days (if applicable)

Shipping times are estimates and may vary depending on the shipping carrier, location, and seasonal demand.

Multiple Shipments

In some cases, items in your order may ship separately or arrive in different packages. This allows us to deliver your items as efficiently as possible.

Shipping Delays

Once a package is shipped, delivery is handled by the carrier. While we do our best to provide accurate delivery estimates, Jolie Rae is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

If an incorrect address is entered and the package is returned to us, the customer will be responsible for any additional shipping fees required to resend the package.

Lost or Stolen Packages

Jolie Rae is not responsible for packages marked as delivered by the shipping carrier. If your package is marked delivered but cannot be found, we recommend contacting your local carrier or post office for assistance.