Return & Refund Policy

At Jolie Rae, we want you to love what you ordered. Because many of our items are made to order, we do not offer cash refunds.

Returns

We accept returns within 14 days of delivery if the item is unused, unwashed, and in its original condition.

To start a return, please contact us at cs@jolierae.com with your order number and reason for the return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

We do not offer refunds to the original payment method.

Once your return is received and inspected, you will receive store credit for the value of the returned item. Store credit can be used toward any future purchase at jolierae.com.

Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Items that have been worn, washed, or altered

• Items returned more than 14 days after delivery

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please email cs@jolierae.com within 7 days of delivery with photos of the item and packaging so we can make it right.

Store Credit

Approved returns will be issued store credit in the form of a digital code sent by email. Store credit does not expire.